Guillaume G. is an accomplished Senior Customer Success Manager EMEA at PROS, with a career spanning over a decade in customer success and business engineering. Since January 2013, Guillaume has excelled in roles focused on strategic customer insurance in the high-tech industry, driving value for both clients and PROS by negotiating profitable contract agreements and educating customers on the benefits of PROS solutions. Prior to this role, Guillaume served as a Customer Care Manager in the USA, where engagement with customers through strategic reviews ensured alignment on account strategies. Experience includes a position as Business Engineer at Lacroix Defence & Security in Dubai, where market studies and action plans were developed for the Middle Eastern market, and an IT Engineer role at Orange. Guillaume holds a Specialized Master's degree in International Business from INSA Toulouse and a Master's degree in Computer and Information Sciences from CESI Ecole d'Ingénieurs.
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