Leslie MacLang

Leslie Maclang serves as the CX Communications & Training Manager at Prose since August 2019, where responsibilities include developing dynamic strategies for the CX team, curriculum development, and optimizing knowledge bases. Previously held positions at Prose included CX Formula Satisfaction Manager and Senior Customer Service Associate. Prior experience includes key roles at Lush Fresh Handmade Cosmetics North America, such as Floor Team Lead, and earlier positions at New York University Coles Sports Center, where Leslie advanced to Head Operations Monitor, as well as experiences at NYU Welcome Week, New Milford Public Library, and Camp Lots of Fun. Leslie earned a Bachelor of Arts degree with a double major in Chemistry and Economics from New York University, complemented by a minor in Urban Design and Architecture.