Richard Shiley currently serves as a WinTeam Admin at Prosegur since June 2025. Prior experience includes roles at TEAM Software by WorkWave from June 2018 to June 2025, where Richard held the positions of Senior Delivery Manager and Customer Delivery Manager, focusing on client relationship management and facilitating internal collaboration for custom projects. Richard's earlier experience includes serving as a Client Services Analyst at TeamSoftware from October 2013 to June 2018, providing front-line support to clients and assisting with software maintenance and migrations. Richard's career began at PayPal as a Merchant Vetting Agent and Debit Card Support Agent from November 2011 to October 2013, followed by a position as Team Lead at West Corporation from October 2010 to November 2011. Richard holds an Associate of Science degree in Computer Science from Metropolitan Community College.
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