Santvana D.

Santvana D. has a diverse work experience spanning over several years. Santvana has worked at Prospecta Software since 2020, initially as a Senior Manager in Customer Success and later promoting to the role of Head in Global Customer Success and Support. In this role, they have been responsible for managing the customer success team, ensuring high-quality service delivery, and influencing customer satisfaction and product adoption.

Prior to their role at Prospecta Software, Santvana worked at Gartner from 2017 to 2019 as a Manager in Content Production. In this position, they led both onsite and remote teams, managed global partners, and oversaw ongoing programs to ensure smooth operations.

Before joining Gartner, Santvana gained extensive experience at Info Edge (India) Ltd. (naukri.com) from 2006 to 2016. Santvana held various positions within the company, starting as an Executive and progressing to Associate Senior Executive, Senior Executive, Assistant Manager, and finally to Manager and Associate Group Manager. Their responsibilities at Info Edge included motivating teams, resolving day-to-day issues, overseeing operations, and ensuring compliance.

Overall, Santvana D. has demonstrated strong leadership skills, expertise in customer success and support, and the ability to manage teams and operations effectively.

Santvana D. completed their education with a Post Graduate Diploma in Business Management (PGDBM) with a specialization in Human Resource from IMT (CDL) Ghaziabad, between 2010 and 2012. Prior to that, they pursued their Bachelor's degree in Commerce honors (BCom) from Jesus & Mary College, from 2002 to 2005. Santvana completed their high school education in Commerce from Mount Carmel School in 2002.