Gordon Brown (Butch)

Gordon "Butch" Brown has over 25 years of experience in the telecommunications industry. Gordon "Butch" began their career in 1993 as a Telecom Engineer at Accent Communications, where they gained expertise in installing and maintaining large PBX and Key systems. During their time at Accent Communications, they also provided project management and installation of PBX equipment.

In 2002, Brown joined Pacer International, Inc. as a Telecom Engineer. Gordon "Butch" worked in this role until 2007, gaining further experience in the telecommunications field. Gordon "Butch" then advanced to the role of Manager of Telecommunications at Pacer International, Inc., overseeing all communications including PBX, voice services, wireless, video, teleconference, LAN, ISP, and WAN.

In 2011, Brown was promoted to the position of Director of Telecommunications at Pacer International, Inc. In this role, they continued to oversee all communications while also negotiating contracts with service providers and telecommunication vendors. Gordon "Butch" provided monthly billing analysis and maintained responsibility for ensuring efficient and effective telecommunications solutions.

In 2014, Brown joined XPO Logistics, Inc. as the Telecommunications Manager. Here, they oversaw all voice communications, including managed and outsourced PBX, voice services, and wireless communications. Gordon "Butch" also provided monthly billing analysis to support financial decision-making.

Since 2015, Brown has served as the Director of Customer Support at ProTelesis Corporation. In this role, they have been responsible for overseeing customer support for voice and video products, both for existing customers and new customers after the implementation transition is complete. Their goal is to provide excellent customer support in a timely manner, measured internally and confirmed through customer feedback.

Overall, Brown has a strong background in telecommunications, with expertise in various areas such as PBX, voice services, wireless communications, and customer support. Their experience and leadership skills make him a valuable asset in managing and optimizing telecommunications infrastructure and ensuring excellent customer service.

Gordon "Butch" Brown's education history includes attending North Central Technical College and serving in the USMC. At North Central Technical College, the specific degree obtained or field of study pursued is not mentioned. In the USMC, Butch specialized in Telecom Cable Splicing. However, the start and end years for both educational experiences are not provided.