Paul Roberts is a Senior Director of BPO Operations at Provalus, where they lead a team of customer service specialists in supporting clients across insurance, energy supply, and pharmaceuticals. With a commitment to re-skilling veterans and up-skilling under-employed individuals, Provalus aims to create jobs that enhance local communities. Prior to their current role, Paul held various positions, including Delivery Manager and Manager of Customer Care at Premium Service Brands. Paul has also served as a Manager at the CFA Institute, where they oversaw global contact center operations, and worked in marketing and sales at Sam's Club. They earned their degree from the University of Virginia between 2019 and 2022.
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