Denis Brinkwerth is a Senior Account Executive at Proven Optics with extensive experience in IT service management and training. Previous roles include Head of IT Service Management and IT Service Manager at Sartorius, as well as a lecturer and trainer specializing in ITSM and ITIL, and a Dozent für IT Service Management at PFH Private Hochschule Göttingen. Denis Brinkwerth also contributed to the 2021 ITSM Product Advisory Council at ServiceNow. Educational qualifications include a Bachelor of Science (B.Sc.) in Wirtschaftsinformatik from Hochschule Weserbergland, obtained from 2009 to 2012.