Providence Health & Services
Rachel Ferguson is a seasoned professional in customer service operations with extensive experience in the healthcare and service industry. Currently serving as Manager of Customer Service Operations at R1 RCM since June 2024, Rachel previously held multiple roles at Providence Health & Services, including Customer Care Operations Manager and Customer Support Supervisor, along with responsibilities for the Swedish hospital billing inbound call center. Rachel has a strong background in managing customer inquiries, billing and insurance processing, and payment processing across multiple states utilizing various billing systems. Earlier experience includes working as a patient relations representative at Metro West Ambulance and as a server at Applebee's. Rachel earned a BA in Communication Studies from Portland State University between 2002 and 2007.
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Providence Health & Services
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As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.