Babajide Akinsanya

Babajide Akinsanya is a seasoned professional with extensive experience in business analysis and customer service within the banking and security sectors. Currently serving as a Standard Management/Business Process Analyst at ProvidusBank since January 2021, Babajide has implemented customer-centric strategies that significantly enhanced satisfaction and retention rates. Prior to this role, Babajide worked as a Business Analyst at Halogen Security Company Limited, where advanced security tools were utilized to reduce security incidents by 15%. Babajide's career began at GTBank as a Customer Experience Agent, successfully managing a high volume of customer inquiries and ensuring compliance with organizational guidelines. Babajide holds a Master's degree in Criminology from the University of Lagos and a Bachelor's degree in Sociology from Crawford University.