Cassandra Munro

Cassandra Munro is a Business Relationship Manager at Provincial Health Services Authority, specializing in IMITS Client Services since February 2016. In this role, Cassandra establishes and manages client relationships within VCH Community, advocating for client needs and ensuring service quality. Previously, Cassandra held various positions at Sierra Systems from 1996 to 2015, including Help Desk Team Lead and Information Technology Business Relationship Manager, where significant contributions included reducing incident resolution times and enhancing customer service operations. Cassandra possesses a Bachelor of Arts with honors in English from Simon Fraser University, complemented by a degree in English Literature, focusing on British and Commonwealth works.