Rayan H.

Rayan H. is an experienced professional in customer operations and technical support, currently serving as a Customer Operations Specialist in Global Ops at Proximie since October 2021. Rayan leads global customer support initiatives, manages complex client issues, and optimizes service delivery through Salesforce Service Cloud implementations. Previously, Rayan held the position of META Team Liaison Global Health IT Lead at Proximie, spearheading software and hardware deployments in underdeveloped regions, and ensuring network readiness across hospitals. In earlier roles, Rayan provided technical support as a Sales & Support Engineer, focusing on client engagement in the META/APAC regions, and worked as a Technical Support Engineer at Softrasys, where responsibilities included GPS device configuration and customer training. Rayan's educational background includes a Master of Science in Computer Communication Engineering and a Bachelor of Science in the same field with an emphasis on Mechatronics, both from the American University of Science and Technology.