Shawn B.

Shawn B. is a dedicated organizational leader with over 20 years of experience in operations management across various sectors, currently serving as the Director of US Service for the Office of Servicemembers' Group Life Insurance. Shawn has a strong focus on employee development and has achieved notable successes, including improving contact center quality scores and increasing fundraising pledges by 100%. They hold a Lean Six Sigma Green Belt certification and have completed numerous continuous improvement projects, particularly at Prudential, where they mitigated fiduciary risk through process enhancements. Shawn's academic background includes a Bachelor's degree in Marketing and Finance from La Salle University and an MBA in Management from Saint Joseph's University.