Jai Pawani

Jai Pawani is the Chief Operating Officer at Prudential PLC, where they are responsible for establishing best-in-class customer experience and operations strategies across 24 markets in Asia and Africa. They currently also serve as the Chief Operating Officer for HSBC Insurance in Hong Kong & Macao, focusing on the digitization and diversification of insurance offerings. Previously, Jai held various leadership roles at HSBC across multiple regions, including Chief Operating Officer positions in Vietnam, Taiwan, and India, where they managed extensive operations, technology, and compliance initiatives. Their career in the financial services industry spans several decades and countries in the Asia Pacific region.