Ajit Ithikkat is a seasoned Senior Information Technology Business Analyst currently at KeyBank since July 2023 and has been a Business Analyst at PSCU since March 2018. Previous experience includes business analysis roles at JPMorgan Chase & Co., Citi, FIS, Capital One, Bank of America, and WellCare Health Plans, where Ajit developed expertise in gathering user and business requirements, utilizing UML and OOA, and creating specified documentation including BRDs and FRSs. Notable contributions include transforming legacy platforms, enhancing customer experience, and engaging with stakeholders to optimize business processes across various financial and healthcare sectors. Early experience includes a role as Senior Collections Accounts Executive at HSBC Bank, focusing on retail and credit card divisions.
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