Catherine MacLeod-Smith

Catherine MacLeod-Smith is an accomplished Program Management Specialist at PSR GROUP since May 2021 and has been a Senior Associate at Customer Essential Ltd since 2004. With extensive experience in CRM change management, Catherine has contributed to significant program management initiatives across various organizations, including serving as Director at RAGAROO LIMITED, where key accomplishments included developing a Sustainability module and an Environmental Review Framework. Prior experience includes roles at RSPB as Development Officer, where strategic focus and stakeholder management were paramount, as well as CRM consulting positions at Mummert + Partner and BP Oil, where leadership in European CRM projects and business development were crucial. Catherine holds a degree in English with Philosophy from The University of Sheffield and has a solid foundation in sales and marketing from earlier positions at IBIS Information Services.