Zachary Cook

Zachary Cook is a skilled Business Analyst with extensive experience in various roles focused on business process improvement and stakeholder engagement. Currently employed at PS Technology, Zachary has a history of managing backlog items in JIRA, developing process flows in Visio, and facilitating communication between IT applications and business requirements. Prior roles include Senior Professional Business Analyst at Gainwell Technologies and Business Analyst positions at TEKsystems and the State of Nebraska, where responsibilities included refining user stories, analyzing system processes, and leading initiatives to enhance customer satisfaction as the Voice of Customer Co-Lead. Zachary also has a solid foundation in social services, having served as both a Social Services Supervisor and Social Service Worker at the Nebraska Department of Health and Human Services. Zachary holds a Bachelor of Arts in Psychology from the University of Nebraska-Lincoln.