PT VADS Indonesia
Started his career in customer service and sales at PT Golden Bird (Blue Bird group). He then switched to being a contact center representative at XL Axiata in January 2000. His last position was Customer Resolved and Recovery Team Leader before deciding to join PT VADS Indonesia in December 2008. He held various positions at PT VADS Indonesia, starting from Call Center Team Leader, Real Time Floor Management Specialist, Human Performance Specialist, Client Relations Specialist, as well as Telemarketing and Contact Center Manager. Starting April 2017, he held the position of Head of Operation Financial Service Industry, and in November 2019, he held the position of Head of Operation Key Account Share Project. Prior to becoming Chief Operating Officer, he held the position of Head of COE – Center Of Excellence.
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PT VADS Indonesia
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As an integrated solution provider in Business Process Outsourcing (BPO) and Information Communication Technology (ICT) we are helping our customer to achieve their business needs from the advisory stage, transformation and operational level. Information Communication Technology (ICT) Organization in different vertical industry has been facing with demand of digital technology experiences from their customers. The combination of technologies such as Cloud, mobile and social will spawn new business and IT models. Another disruptive is the IoT that bring the needs of applications transformation as well as utilization of big data to create 360 degree customer view to ensure every moment of the truth of their customer journey has been transformed into digital experience and protected in a secure way. VADS deliver ICT solution to help customer achieves their organization goal through end user services, data analytic, application integration, cloud services as well as enterprise security services.