Lauw K. has extensive experience in service management, currently serving as the Service Manager at PT. Yontomo Sukses Abadi since December 2010, where responsibilities include ensuring customer satisfaction, overseeing spare part availability, arranging product demonstrations, reporting service department activities to the director, managing after-sales service, and handling technical issues across all branch offices. Prior experience includes holding the position of Maintenance Manager at PT. Swara Mega Kharisma from October 1995 to April 2006 and serving as Technical Support Supervisor at PT. Lembayung from August 1989 to June 1995. Lauw K. holds a Bachelor of Applied Science in Information Technology from BINUS University, completed between 1991 and 1996.
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