Dragos Carbuneanu is a Principal Cloud Service Manager at PTC, specializing in operational excellence, customer satisfaction, and digital transformation initiatives in complex enterprise environments. With extensive expertise in cloud technologies and service delivery, they have held various strategic roles in notable companies including Microsoft, where they served as both a Customer Success Account Manager and Senior Customer Success Account Manager. Dragos has a strong foundation in managing escalations and leading cross-functional teams, complemented by certifications in Microsoft 365, Azure, and Dynamics 365. They hold multiple degrees in Public Administration and were valedictorian in both their bachelor's and master's programs at the School of Political and Administrative Studies in Romania.
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