Elam O'Renick

Elam O'Renick is a skilled Senior Technical Curriculum Developer at PTC, specializing in the research, design, and authorship of instructional content for PTC software solutions. Prior experience includes serving as the Director of Customer Support at the University of Kansas Medical Center, where O'Renick led the IT Customer Support department and achieved over 92% resolution of Tier I tickets. At the University of Missouri-Kansas City, O'Renick held various positions, including Manager of Desktop Support, where responsibilities encompassed a 2000+ client enterprise, and Lead Technician, overseeing hardware and software support for campus labs. Earlier experience as Chief Operating Officer at Thomas Winn, LLC involved property acquisition and maintenance, along with web development for UMKC departments. O'Renick holds a B.A. in Philosophy from the University of Missouri-Kansas City.