Nidhi Rauthan

Nidhi Rauthan is a seasoned professional with extensive experience in cloud service operations and support management, currently serving as a Senior Manager in Cloud Service Ops at PTC since January 2013. Responsibilities include managing the IoT NOC & Application Team, strategic and annual planning, organizational development, capacity planning, operations excellence, and metrics tracking. Nidhi has held previous roles at PTC, including Cloud Service Operation & Quality Manager and Section Manager for Global Cloud Services, focusing on customer satisfaction, incident management, and process improvement. Prior experience includes support coordination management at Servigistics and application support at Agilis Information Technologies. Nidhi holds an MBA in Production and Operations from Amity University, and has received several accolades, including the GS Leadership Award for Excellence in Triage Delivery in 2014.