Public Service Enterprise Group
Jared Osorio is an experienced professional in the field of customer technology, currently serving as a Manager of Customer Technology and Digital Process Lead at PSEG since October 2009. In this role, Jared leads a team of product owners and analysts to enhance digital experiences across various platforms, overseeing the implementation of new customer-facing products such as mobile applications and digital assistants utilizing agile methodologies. Previously, as a Digital Process Analyst, Jared spearheaded the development of digital platforms for PSE&G customers, focusing on redesigning websites through customer journey mapping to optimize navigation and increase customer satisfaction. Earlier in career, Jared served as a Customer Success Specialist, providing essential support to external customers. Jared also gained experience as an Audio Visual Technician at Westfield Audio Visual Inc. Jared holds a high school diploma from Montville Township High School and attended the University of Vermont.