Marcela Ramiez I Experta en Transformación Digital

Marcela Ramiez has a diverse work experience spanning various roles in different companies. Marcela Ramiez began their career at Global Securities Colombia SCB, where they worked as an Asistente Comercial from July 2020 to January 2021.

Marcela Ramiez then moved on to EPL Limited, where they served as a Commercial Cost and Budget Analyst from January 2021 to September 2021. Their responsibilities included analyzing customer orders, generating production orders, monitoring production progress, and updating product prices.

Marcela joined BIDDA in October 2021 and held multiple roles within the company. Marcela Ramiez first worked as a Sales Executive from March 2022 to November 2022, conducting outbound sales activities and generating sales opportunities. Marcela Ramiez then transitioned to a Customer Success Executive role, focusing on account growth and maintenance. Marcela achieved a 90% customer retention rate and successfully implemented cross-selling and up-selling strategies.

In 2021, Marcela also worked at WeKall as a Key Account Executive, responsible for presenting the company's tool to leads, understanding customer pain points, and developing strategies to meet monthly targets. Marcela Ramiez also served as a Leader Partnership, collaborating with sales representatives to drive project development and revenue growth. Additionally, Marcela worked as a Customer Success representative, ensuring correct usage of the platform and providing excellent customer experiences.

Most recently, Marcela joined publica.la as a Sales Development Representative starting in February 2023.

Marcela Ramirez has a diverse education history that spans various fields. In 2022, they completed a Diplomatura in Gerencia De Ventas at Universidad de La Sabana. During the same year, they also attended CESA and obtained a degree in Desarrollo en Alta Dirección para Potenciar la Gestión y el Liderazgo Estratégico, focusing on leadership in the business sector.

In addition to their formal education, Marcela has sought to enhance their interpersonal and social skills. In 2022, they undertook a course at Platzi called Desarrollar la Empatía, further developing their abilities in this area. Marcela Ramiez also completed a Crashcourse Blue Ocean Strategy at IBS International Business School Americas in 2020, specializing in international business.

Marcela's educational journey also includes a course in Excel Avanzado Aplicado a Macros at Universidad Autónoma de Occidente in 2020, aimed at improving their proficiency in spreadsheet applications. Prior to that, they studied Finanzas y Negocios Internacionales at Corporación Universitaria Autónoma del Cauca from 2015 to 2020, focusing on international finance.

To supplement their education, Marcela has acquired additional certifications. In 2022, they obtained a certification in Oratoria y Hablar en Público from Platzi, enhancing their public speaking and social skills. In 2019, they completed a Diplomado Interventoria y Auditoria de Proyectos at Politécnico Grancolombiano, specializing in project auditing and supervision. In 2016, Marcela participated in a Curso Servicio al Cliente at Servicio Nacional de Aprendizaje (SENA), honing their customer service management skills.

Marcela Ramirez has also obtained certifications outside of their formal education. In November 2022, they obtained a certification in Desarrollar la Empatía from Platzi. Additionally, in December 2021, they received a certification in Freshdesk Omnichannel from Freshworks, indicating their proficiency in customer support software.