Jenn M.

Jenn M. is an experienced fraud prevention professional currently serving as a Fraud Prevention Analyst II at Publix Employees Federal Credit Union since September 2025. Previously, Jenn held the position of Fraud Assistant Manager at McCoy Federal Credit Union from March 2015 to October 2025. An extensive background in customer service and operations was developed through earlier roles, including Head Cashier at SeaWorld Orlando from March 2005 to March 2016, where responsibilities included handling store operations and revenue management, and Front End Manager at Garden Ridge from December 2013 to March 2015, focusing on customer service standards. Jenn M. earned a Bachelor's degree in Psychology from the University of Central Florida and an Associate of Arts in General Studies from Valencia College.