Rose Ngo is a highly experienced professional with a background in customer service, insurance claims, and medical records management. Currently serving as a Provider Contact Specialist at GuideWell since October 2020, Rose provides education and resolves complex inquiries for plan members and providers. Previous roles include EMR Specialist at Ciox Health, where Rose processed Release of Information requests while adhering to HIPAA guidelines, and Provider Support Specialist at Payspan, Inc., offering technical assistance to healthcare providers. An education in Business from Florida State College at Jacksonville complements a diverse work history, including positions in billing, customer support, and office management across various industries.
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