Pulse is a retail services provider. For nearly a decade, Pulse has been helping retailers and manufacturers to increase profitable sales growth. We specialize in retail environments where a meaningful connection between staff and customers is required to deliver Remarkable Customer Experiences.

We increase profitable growth by improving the ability of the team responsible for service delivery to deliver. We have positively impacted more than 1,500,000 retail associates across and more than 70,000 retail outlets globally. 

We work directly with 50 of the worlds top 200 consumer electronics, liquor and appliance brands.

Retail

Pulse

Rafael Cortez

Alisa Walsh

Tyler Thornton

Patrick McFall

The Analytics and Quality Assurance team at Pulse is dedicated to ensuring the highest standards of service delivery by leveraging data-driven insights and rigorous quality assessments. They analyze performance metrics to identify areas for improvement and implement automated testing solutions for service processes. By combining strategic analytics and quality assurance practices, this team enhances the overall effectiveness of retail support operations, ensuring that client interactions consistently lead to remarkable customer experiences.

Analytics and Quality Assurance

About

Team members