Jessica Covarrubias

Jessica Covarrubias has held a variety of customer success and account management roles in their professional career. In 2022, they began working as a Customer Success Manager & Outside Sales for PulseProtocol. In 2020, they started working as a Customer Success Manager for KIPAS hilos + viento, where they served as a main point of contact for clients, analyzed consumer behavior to identify fashion trends, and designed tutorial videos to facilitate a better use of products. In 2018, they began working as an Account Manager for Tesselar, where they introduced changes to client onboarding processes, administered the logistics of SAP B1 courses and academies, and managed the onboarding of new customer accounts and their teams.

Jessica Covarrubias obtained a Bachelor's degree in Business Administration from Universidad Autónoma de Guadalajara between 2015 and 2018. Jessica also holds certifications in Salesforce Lightning (obtained in February 2021 from Salesforce), DocuSign (obtained in June 2020 from DocuSign), Microsoft Teams (obtained in January 2020 from Microsoft), SAP ERP (obtained in May 2018 from SAP), and Intelisis (obtained in March 2019 from Intelisis).