Fernanda Souto

Fernanda Souto has a diverse work experience spanning various industries and roles. Fernanda currently works at Aegro as a Gerente de Contas, a position they started in 2022. Prior to that, they were a Customer Success Manager Sr at Pulses, where they managed large clients, developed action plans, and produced strategic reports. In 2021, they worked at Sólides Tecnologia as a Customer Success Manager, where they managed medium and high touch clients, conducted meetings, and implemented action plans. Fernanda also worked at the Instituto de Gestão e Tecnologia da Informação as an Analyst Comercial and Customer Success/CX, and at Escola Mineira De Seguranca as an Auxiliar Administrativo/Coordenador de Curso. Additionally, Fernanda worked at Belo Dente Odontologia as an Auxiliar Administrativo/Atendimento ao Cliente, at the Prefeitura de Belo Horizonte as an Estagiário em Geoprocessamento e Planejamento Urbano, and at Mediar Serviços Médicos as an Assistente Financeiro/Auxiliar de Escritório.

Fernanda Souto completed their Master of Business Administration (MBA) degree in Data Analytics from IGTI from 2020 to 2022. Prior to that, from 2011 to 2015, they obtained a Bachelor's degree in Geografia from PUC Minas.

In addition to their formal education, Fernanda has achieved several certifications. These include "Feedback 2.0 - Tudo o que você precisa saber!" from Pulses, "OKR: metodologia, gestão e prática" from Pulses, "CSX Week 2022" from KeyUniversity, "UX Writing: Conteúdo focado no usuário" from Alura, "Implantação de RH" from Solides, "Introdução ao Customer Success" from RD University, "PDI - Plano de Desenvolvimento Individual" from Solides, "People Analytics" from Solides, "Customer Success: como conquistar e manter clientes" from Sebrae, "Data Universe" from Instituto de Gestão e Tecnologia da Informação, and "Certificação em Fundamentos da Experiência do Cliente" from Universidade Trascksale. Fernanda has also completed the certification for "Metodologia Comportamental Solides" from Solides, although the specific month and year of completion are not provided for this certification.