Leonardo Adriano Noronha

Leonardo Adriano Noronha is an experienced IT support analyst currently working at Pulsus since June 2022, where responsibilities include level 2 technical support for national and international clients, bug testing, and knowledge base management. Previously, Leonardo held the position of Junior Support Analyst at Pulsus, providing level 1 support and assisting with onboarding for various teams. Prior experience includes a role as IT Support Technician at Isgh, Team Leader at Concentrix managing B2C service teams, and Supervisor of Customer Operations at Contax S.A. Additionally, Leonardo has a background in education as a Spanish teacher. Educationally, Leonardo is pursuing a degree in Internet Systems at Universidade Potiguar, with a prior degree in Portuguese and Spanish from the Federal University of Ceara and a technical qualification in IT.