Rosa Alice Parente

Rosa Alice Parente is an experienced professional in customer success and information technology, currently holding the position of Analista de Customer Success Júnior III at Pulsus since November 2023. Previous roles include serving as an Analista de sucesso do cliente at Ignição Digital and multiple positions at Hotmart, where responsibilities included implementation and customer support. Rosa has a strong background in team training and supervision, demonstrated during tenure at Associação Brasileira Comunitária de Apoio a Família e ao Indivíduo. Educational pursuits include ongoing studies in Gestão da Tecnologia da Informação at Gran Faculdade, alongside earlier experience as an Instrutora de Informática at Instituto ECAP and as an Aprendiz at Claro S.A.