Roberto Martinez

Roberto Martinez has a strong background in information technology, with experience spanning several companies. Roberto began their career as an Information Technology Help Desk Technician at Younique Products in 2014. In this role, they diagnosed, troubleshooted, and resolved software, hardware, network, and security issues. Roberto also played a part in establishing new processes and procedures for responding to security incidents and improving customer service. Martinez monitored daily backups, antivirus status, shared storage space, and network activity.

In 2019, Martinez transitioned to Micro Focus as an Information Technology Operations Specialist. Here, they defined project deliverables, set schedules, and resolved both business and technical issues. Roberto also onboarded new hires and addressed any technical or paperwork-related issues. Martinez conducted research on new hire issues and provided recommendations and action plans.

Martinez then returned to Younique Products in 2021, this time as an Information Technology Help Desk Supervisor. Roberto supervised the IT help desk team and ensured the smooth operation of the help desk services. Martinez held this position until 2022.

Currently, Martinez is an IT Specialist at Pura, starting in February 2022. Further details about this role are not provided.

Roberto Martinez attended Utah Valley University from 2011 to the present, where they pursued a degree in Information Technology with a focus on Network Administration and Security. In addition to their degree, they have obtained several certifications throughout their educational journey. Roberto completed the Cybersecurity Bootcamp Program at the University of Utah in May 2020. Roberto also acquired the CompTIA A+ ce Certification from CompTIA in October 2018 and the CompTIA Security+ ce Certification in July 2020. Furthermore, Roberto holds another CompTIA A+ certification, obtained in October 2018, and an additional CompTIA Security+ certification, acquired in July 2020.