Purchaser Business Group on Health (PBGH)
Carol Flores is currently serving as the Senior Manager Equity and Transformation at the Purchaser Business Group on Health (PBGH), focusing on improving care for communities of color in the Los Angeles area. Prior to this role, Carol worked as a Senior Consultant and Project Manager at Diversity First Consulting Group, where Carol played a key role in developing diversity and inclusion strategies for various organizations. With previous experience as a Research Associate at Kaiser Permanente, Carol recruited patients, conducted qualitative interviews, and managed patient intervention programs to address gaps in care. Carol's educational background includes a degree in Biology from Brown University.
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Purchaser Business Group on Health (PBGH)
PBGH’s Member organizations -- private employers and public agencies -- are the most powerful voice for consumers and patients in the U.S. Ultimately, the profound concern of purchasers about the high cost and poor quality of healthcare puts them on the same side as the American public when it comes to driving improvement throughout the healthcaresystem.PBGH’s approach is to use the clout and concentrated power of our Member organizations to test innovative healthcare methods in specific markets, and then to take successful approaches to scale across the U.S. PBGH also uses educational forums, user groups, and networking events to maximize our Members’ impact.Since its inception, PBGH has made some of the most notable improvements to U.S. healthcare since, including launching the first public website displaying health plan, hospital and medical group quality and patient experience data, influencing the drafting of the Affordable Care Act to emphasize federal value purchasing and accountability, representing purchasers in the Meaningful Use Health IT roll-out, and implementing the Intensive Outpatient Care Program (IOCP) for Americans with serious chronic illness in five states.Today, PBGH’s 25 professional staff members are dedicated to the success of major PBGH programs, each of which promises to further PBGH’s important mission and vision.