Eric Walt

Customer Experience Manager at Pure Cycles

Eric Walt has a diverse work experience. Eric started their career as a Retail Sales Manager at Urban Outfitters in 2010, where they successfully managed the Men's and Men's Accessories departments, leading to significant growth in the store's quarterly business. Eric also mentored and educated a team of 10+ associates, fostering a team mentality and advocating for their participation in merchandising.

In 2014, Eric joined Pure Cycles as a Customer Experience Manager. In this role, they oversaw all B2C contact, including phone, email, and social media, handling over 150+ inquiries daily. Eric successfully reduced the average case handle time from 24 hours to 3 hours. Eric prioritized team communication and training, creating a positive growth environment through encouragement and reinforcement.

Eric Walt attended Pasadena City College. However, there is no information available regarding the start year, end year, degree name, or field of study during their time at the institution.

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Timeline

  • Customer Experience Manager

    April, 2014 - present

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