Heather Gore

Heather Gore has extensive work experience in various managerial roles focused on operational excellence and customer experience. Heather currently works as a Customer Experience Technical Manager at CAS since April 2022. Prior to that, from 2016 to 2022, they worked at Vertiv, where they held the positions of Senior Global Manager Lean, CI and Senior Global Manager, Operations. At Vertiv, they played a key role in driving continuous improvement in the business, leading projects, coaching, and implementing global metrics. Before Vertiv, Heather worked at Emerson Network Power from 1999 to 2016. Heather'sroles at Emerson included Manager of Operational Excellence, Senior Strategic Program Manager Lean Six Sigma Master Black Belt, Strategic Program Manager Lean Six Sigma BlackBelt, and Customer Response Center Manager. In these roles, they focused on implementing lean six sigma methodologies, developing training strategies, implementing improvement initiatives, and managing call centers. Overall, Heather has a strong background in driving operational excellence and improving customer experience through continuous improvement initiatives.

Heather Gore completed their Bachelor of Science degree in Human Resources Management/Personnel Administration, General from Franklin University from the year 2009 to 2011. In addition to their degree, they obtained several certifications including Project Management Professional (PMP) from the Project Management Institute in February 2018, Lean Six Sigma Master Black Belt from Emerson Network Power in January 2011, and Lean Six Sigma Black Belt from MoreSteam in April 2007.