Sean Peterson

Sean Peterson has a diverse work experience spanning various roles in IT and customer service.

Sean began their career as an IT Support Tech at Sean Peterson in 2005, where they provided technical assistance to users both remotely and onsite.

In 2008, they joined Techcess Group as an IT Support, Service Desk Tech II, supporting a range of clients and resolving various IT issues. Sean later served as a Service Desk Team Lead, providing internal support and scheduling onsite visits for clients. Sean then became a Desktop Manager, overseeing a level 2 support team and generating reports for management and clients.

From 2014 to 2015, Peterson worked at Smart Financial Credit Union as an IT Specialist, reporting to the VP of Information Technology. Sean educated and assisted staff with IT support, ensuring efficient computing solutions, and enforcing best practices.

Sean then joined All Covered as a Strategic Account Manager from 2015 to 2018. During this time, they worked closely with clients to enhance relationships and identified opportunities to improve their IT workflow. Sean also served as a Customer Service Manager for a brief period, providing quality control, managing service reports, and identifying upsell opportunities.

Most recently, Peterson joined Pure IT Credit Union Services in 2022 as a Technical Account Manager. Sean assists customers with technical requests and collaborates with the technical teams. Sean manages customer expectations and identifies opportunities to support increased business.

Prior to their IT career, Peterson held positions in the embroidery/silk screen industry, where they gained experience in customer service, logo creation, and machine operation.

Overall, Peterson's work experience showcases their expertise in IT support, customer service, team management, and client relationship building.

Sean Peterson began their education at Sam Houston State University in 2000, where they pursued a Bachelor of Science degree in Computer Science. Sean attended the university for one year, completing their studies in 2001. In 2002, they enrolled at Blinn College for a brief period, focusing on Business studies. In 2003, Sean attended Lonestar Community College - Tomball, where they pursued studies in Information Technology. No degree was obtained during their time at either Blinn College or Lonestar Community College - Tomball.