Vincent Smith

Vincent Smith has a diverse work experience spanning over several years. Vincent is currently employed at Pure IT Credit Union Services as a Technical Operations Administrator since July 2022. Prior to this, they worked at Highpoint Technology Group as a Customer Experience Manager from September 2017 to July 2022.

Before joining Highpoint Technology Group, Vincent was an Assistant NOC Manager at ScaleMatrix from July 2016 to September 2017. Vincent also held the position of Senior Technical Analyst at Highpoint Technology Group from March 2014 to July 2016.

Vincent's earlier experiences include serving as the Manager of Desktop Services at Gurwitch from May 2010 to February 2014, Network Engineer at TheViaGroup from August 2008 to September 2009, and Service Desk Manager at Foster Wheeler from August 2002 to August 2008.

Before transitioning to the private sector, Vincent gained valuable experience in the United States Air Force. Vincent served in classified IT and communications facilities in various locations, including Berlin, Italy, United Kingdom, Colorado (NORAD), and Texas. Throughout their military career, Vincent held various roles such as mainframe support, service desk management, communications, network administration, and teaching IT-related classes. Their service in the Air Force spanned from April 1987 to July 2000.

In summary, Vincent Smith has a strong technical background with experience in technical operations, customer experience management, NOC management, technical analysis, desktop services, network engineering, service desk management, and a distinguished military career in the United States Air Force.

Vincent Smith attended the Community College of the Air Force from 1996 to 1999, where they obtained an AS degree in IT Management. In addition to their formal education, Vincent has obtained several certifications throughout their career. These certifications include the following:

- Connectwise Administrator from ConnectWise, obtained in May 2020

- Microsoft 365: Modern Desktop Administrator Associate from Microsoft, obtained in July 2019

- Windows 10 Microsoft Certified Solutions Associate MCSA from Microsoft, obtained in July 2018

- Star2Star Technical Training from Star2Star Communications, obtained in November 2017

- Microsoft Specialist - Windows 7, Configuring F498-7284 from Microsoft, obtained in December 2015

- Microsoft Certified Professional F157-6020 from Microsoft, obtained in September 2012

- Microsoft Certified Technology Specialist E013-2905 from Microsoft, obtained in September 2012

- CompTIA A+ from CompTIA, obtained in July 2010.