Jonathan Drozd is a seasoned IT professional with extensive experience in service delivery and technical support, currently serving as a Senior Service Delivery Manager at Pure Storage since August 2021. Previously, Jonathan held various roles at IBM from May 2015 to August 2021, where responsibilities included conducting welcome calls for clients and reducing operational risks through proactive support. Earlier, Jonathan worked at EMC from August 2007 to May 2015, advancing through multiple positions such as System Engineer and Senior Storage Engineer, specializing in the implementation and troubleshooting of storage solutions. Jonathan's career began at The Pocono Record as a Systems Engineer, where project management skills were applied to upgrade network infrastructure and enhance disaster recovery protocols. Jonathan holds a Bachelor of Science degree in Information Science and Technology from The Pennsylvania State University.
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