Majdouline al Hamrouni

Majdouline Al Hamrouni has a diverse work experience spanning over a decade. Majdouline currently holds the position of Head of Customer Service & Communications Middle East at PureGym, where they are responsible for developing and implementing customer service policies and procedures to ensure consistent and high-quality service across the Middle East. Majdouline manages a team of customer service supervisors and representatives, oversees hiring and training, and resolves customer complaints in a timely and satisfactory manner. Prior to this, Majdouline worked as the Team Lead at Planet, where they managed a team of refund officers and updated operational policies. Majdouline also has experience as a Guest Relations Executive at Jetex and in ground operations and senior document check roles at Emirates. Earlier in their career, they served as an Assistant Manager at Seagull Insurance Services Co LLC. Majdouline's expertise lies in customer service management, team leadership, and operational efficiency.

Majdouline Al Hamrouni holds a Bachelor of Business Administration (BBA) degree from Collège de Paris. In 2010-2013, they attended Emirates Aviation University, specializing in Aviation/Airway Management and Operations. Majdouline also obtained various certifications, including Project Management Skills for Leaders, Managerial Economics, Building Resilience, Communication Foundations, Creating Positive Conversations with Challenging Customers, Editing and Proofreading Made Simple, Effective Listening, Listening to Customers, and Writing Email, all from LinkedIn.