Sam J. is currently the Head of Customer Experience at PureGym, having previously served as the Head of Customer Experience for Live Nation Entertainment in the UK and Ireland from 2022 to 2024. They were the Senior Retail Manager at The London Eye from 2018 to 2022, and prior to that, they held the position of General Manager at Rough Trade from 2017 to 2018. Sam's extensive experience in retail management includes leading high-performing teams and achieving significant customer service awards at Fopp and other esteemed venues. They continue to expand their expertise in customer experience and operational excellence.
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