PureInsights, LLC
Jonathan Conrad is a seasoned technology professional with extensive experience in the software and e-commerce sectors. Currently, Jonathan serves as a Developer Support Engineer at PureInsights, LLC, since February 2023. Prior to this role, Jonathan founded The Catholic Woodworker in April 2016, transforming a passion for woodworking into a global e-commerce venture. Jonathan's tenure at Genesys from May 2007 to February 2023 included several leadership positions, such as Senior Solutions Architect and Senior Manager, focusing on enhancing customer experiences and overseeing extensive team operations. Jonathan holds a B.S. in Computer Science from Purdue University, earned between 2003 and 2007.
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PureInsights, LLC
PureInsights is a leading partner of Genesys, offering reporting and analytics solutions for the Genesys Cloud CX platform in their AppFoundry marketplace. We founded in 2016 with the sole purpose of leveraging our decades of contact center domain expertise to help solve some very specific use cases and today our solutions are used by 10% of the global Genesys Cloud CX customer base. We are first and foremost consultants, meaning we aim to ask, understand and see if we can help. And we'll tell you if we cannot help solve for your unique needs.