Monika Mladenova

Monika Mladenova is an experienced professional with a diverse background in customer service, retail management, and operations. Currently serving as Floor Guru at Puzl CowOrKing since February 2023, Monika previously worked as an Airbnb Multilingual Customer Support Specialist at TELUS International, where responsibilities included resolving customer queries and providing exceptional service in both Spanish and English. Monika has also owned an eCommerce business and held positions such as Retail Supervisor at Hard Rock International, overseeing sales teams and enhancing customer experiences. Earlier career roles include quality assurance, office management, and event photography. Monika holds a Bachelor's degree in Economics from Sofia University St. Kliment Ohridski.