Puzzel
Madelen Andrén has a diverse work experience spanning different positions and industries. Madelen began their career as an Insurance Advisor at Trygg-Hansa in 2009, where they provided assistance in accounting and account reconciliation. Madelen then moved on to become a Financial Assistant, handling the entire payment flow. In 2017, they joined Advice Executive Search as an Executive Research Consultant, assessing and recruiting high-level executives and specialists. Madelen then joined QBE Insurance in 2019 as an Underwriting Support Technician, providing quotations, policies, and invoices to brokers and customers and making improvements to processes and documentation. In 2021, Madelen Andrén worked as a Personal Shopper at Change Lingerie, delivering exceptional customer service and achieving sales targets. Madelen is currently working at Puzzel, first as a Nordic Sales Development Representative and now as a Team Lead, overseeing the Nordic Sales Development team.
Madelen Andrén's education history includes attending Stockholm University and Santa Monica College, with no specific degree or field of study mentioned.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.