Matt Hughes serves as the Head of Product at Puzzel, bringing over 20 years of experience in the contact center industry. Throughout their career, Matt has transitioned from founding a successful SaaS workforce management company to holding various product leadership roles. Previously, they worked as a Chief Executive Officer at U-WFM and have held multiple positions that emphasize their expertise in customer experience and user-centric design. Matt's commitment remains focused on optimizing interactions between service organizations and customers, guided by principles of simplicity and effectiveness.
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