James Shiels is an accomplished data management professional with a robust background in telecommunications and customer service. Currently serving as Managed Data Manager at PXC since March 2024, James oversees assurance operations for major managed services customers. Prior experience includes various roles at TalkTalk Business from September 2015 to March 2024, including Ethernet & Managed Data Assurance Manager and Delivery Operations Manager, where responsibilities encompassed provisioning, team management, and partner relations. Earlier positions at Tesco PLC and Tesco Mobile refined skills in customer service and business development. James holds a Bachelor of Science degree in forensic science with anthropology from the University of Lancashire and is pursuing another BSc in Digital and Technology Solutions at the University of Roehampton.
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