Natalie Roberts is an experienced operations and customer service professional with a strong background in managing teams and enhancing service delivery. Currently serving as Operations Virtual Support Manager at QA Ltd since March 2016, Natalie previously held the position of Customer Services Team Lead at Lewisham Homes, where responsibilities included motivating and leading Customer Service Advisors towards performance excellence. Prior experience includes managing EMEA Customer Service and Support at InterCall, overseeing departmental policies and goals, and leading the account setup team to meet service level agreements and key performance indicators. Natalie's career began at NCO Financial Services (UK) Ltd as a Debt Recovery Agent. Natalie holds A Levels in Business Studies, English, and Sociology from John Ruskin College and completed GCSEs at Norbury Manor High School for Girls.
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