Guillermo Alcocer Délano

Guillermo Alcocer Délano is a seasoned professional with extensive experience in technical service delivery and data management. Currently serving as a Senior Technical Service Delivery Team Leader at QAD, Guillermo leads a team of 18 in managing Linux and Windows servers for a Cloud-based ERP system, ensuring adherence to ITIL best practices. Previous roles include DBA Administrator at Tata Consultancy Services, where Guillermo optimized reporting processes, and CPFR Associate at Kellogg Company, contributing to a significant annual sales increase through the development of analytics models. Earlier experience includes roles at Grupo SID and Cenva sa de cv, focusing on cost control and operational efficiency. Guillermo holds a Master of Science in Engineering Management from Johns Hopkins University and a degree in Industrial Engineering from Tecnológico de Monterrey.