Benjamin Freeman is a Senior Manager of Compliance, Performance, and Quality at Qantas, having spent over 11 years with the company in various roles, including Senior Operations Lead. Their extensive experience in business process operations and contact centre management has equipped them to ensure exceptional service quality and operational performance. Previously, Benjamin worked as a Commercial Claims Specialist at Lumley and a Claims Technical Specialist at AAMI, focusing on managing corporate insurance claims. They are dedicated to fostering a customer-centric culture and enhancing the engagement and development of frontline service agents.
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