Brett Smith has extensive experience in customer service and hospitality, with a career spanning over two decades. Currently serving as Customer Service Manager at Qantas since July 1999, Brett oversees operations for Sydney Long Haul and contributes to various initiatives including the Centre of Service Excellence and Project Sunrise. Responsibilities include service development, quality assurance, crew mentoring, and customer service training. Additionally, Brett has served as a Tour Director for Vintage Rail Journeys from November 2020 to December 2021 and held the position of Traffic Manager at Club Med from 1989 to 1999, focusing on logistics and guest transportation management.
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