Daniel Hards is a dynamic leader in airline customer experience, operations, and transformation, possessing a strong background in both operational and corporate aviation roles. Currently serving as a Senior Manager at Etihad, Daniel's expertise includes managing large operational teams and designing airport processes for efficiency and customer satisfaction. With past roles ranging from managing ground service policies to overseeing terminal operations, Daniel has consistently demonstrated a passion for continuous improvement and collaborative problem-solving. Daniel has also contributed to strategic disruption planning in the aviation sector, showcasing versatility and dedication across various functions and projects.
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