Leanne Faoro is a seasoned professional in service design and customer experience, currently serving as a Principal Service Designer at Qantas since 2025. They previously held significant roles at various organizations, including Principal Service Designer at Service NSW and Head of Experience & Service Design at Academy Xi, where they enhanced student and instructor experiences. Leanne’s background includes leadership positions in customer service management and innovation, with a Master of Business Administration in International Business and Value Creation in Services from the University of Technology Sydney. Their expertise in customer journey design and strategic consulting has contributed to impactful initiatives across diverse sectors.
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